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Major Projects

Some projects may require a more flexible approach to the

aesthetics, electrical, mechanical or optical performance

requirements of a project. A unique engineering solution may be

appropriate or an individual appearance may be desired.

Alternatively, a project may be complex and require services to be

integrated.

We have a great deal of experience handling major projects,

including; Arla Foods, Typhoo Tea and the Edinburgh International

Conference Centre. We can help not just with the product and

technical support but also by providing guidance and advice to

specifiers and project management teams on topics such as

standards and regulations.

Eaton will work with your project management team to meet your

specific requirements and lead times.

Technical Support

Our dedicated technical support team is able to offer all customers

advice and guidance on a wide variety of technical matters via

telephone or email. In the vast majority of cases, a process

of systematic questioning enables the team to diagnose the

challenge and advise the customer on the appropriate solution.

Sometimes more detailed troubleshooting and analysis methods

may be used to determine the actual requirements and the best

way of resolving it. If necessary, the technical support team will

also call on the knowledge and expertise of Eaton’s product

management, R&D and design departments to help resolve the

customer’s issue.

In addition, the technical support team can provide customers

with assistance on product information, installation and operating

instructions, luminaire spacing, sourcing of spare parts, options for

replacement lighting and the requirements of lighting standards.

Manufacturing lighting solutions

is just one small element of what we do

12

LIGHTING SOLUTIONS

Introduction

Distinctive Capabilities

CA452001EN - March 2015