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Technical Support

Cooper Lighting has a dedicated Technical Support team, staffed by fully qualified engineers who are able to offer customers advice and guidance on a wide variety of technical matters via telephone or e-mail.

For most technical queries, a process of systematic questioning will enable us to diagnose the problem and advise you of the appropriate solution. Sometimes more detailed troubleshooting and analysis methods may be used to determine the root cause of the problem and the best way of resolving it. If necessary, the Technical Support team can also call on the knowledge and expertise of our product marketing, R&D and design departments to help resolve the issue.

The Technical Support team is also the first port of call if you need assistance with product information, installation and operating instructions, luminaire spacing, options for replacement lighting, or the requirements of lighting standards.

In addition, Cooper Lighting has a dedicated team of lighting design engineers who are able to create lighting schemes to meet your requirements using the latest Relux software for 2D and 3D designs. All of our engineers hold Lighting Industry Federation qualifications and are ICEL accredited. For access to this free service, please contact your local sales engineer.